Automated Customer Response via WhatsApp, Email, and Forms
One response layer across all channels - the agent identifies intent, retrieves history from your customer system, responds in your voice, and creates a ticket when a human is needed — with a written summary in the customer card.
Who It's For
What's Included
Single queue for all channels
WhatsApp, email, website forms, and chat all funnel to one place with unified status and customer identity.
Intent recognition and full context
Before the agent responds, it knows who the customer is, what they purchased, and what their previous inquiry was.
Clean handoff to representative
When a human is needed, the inquiry transfers with a conversation summary — the customer doesn't repeat themselves.
Appointment scheduling and payments
Schedule a calendar appointment, send reminders, and even a payment link, all in the same conversation.
How It Works
Free Diagnostic Call
A 30-minute call where we learn your process, identify bottlenecks, and scope the exact solution.
Detailed Proposal
Fixed-price proposal with precise scope description, timelines, and what's included.
Build and Implementation
Solution development, system integration, full testing, and team training.
Ongoing Support
Continuous monitoring, incident handling, updates, and monthly optimization meeting.
What It Delivers
Frequently Asked Questions about Customer Response
Will customers know they're talking to a bot?
We recommend transparency and define this together. In any case, transfer to a human is available at any point in the conversation.
Does this work with regular WhatsApp Business?
We work with WhatsApp Business API, which enables structured automated response, multiple representatives, and approved template management.
What happens with conversations the agent can't resolve?
They automatically transfer to a representative with full context, and are marked as such so we can improve the script going forward.
Want to respond to every inquiry within seconds?
A 30-minute diagnostic call, free and with no commitment. We'll map your processes together and tell you honestly if and how this will work for you.
We'd love to hear about your process
Leave your details and we'll get back to you within one business day with an initial automation proposal.